FAQ

We specialize in premium cutting tools including Automatic Knives, Fixed Blade Knives, Folding Knives, Kitchen Knives, Knife Scales & Parts, and WMK Exclusives. Each product is carefully selected for quality and precision craftsmanship.

Absolutely! Our knives are designed for both enthusiasts and professionals. From kitchen cutlery for culinary experts to everyday carry knives for outdoor adventurers, we offer tools that meet professional standards.

Yes, we feature WMK Exclusives – unique knives and cutting tools available only through our store, designed for collectors and serious knife enthusiasts.

We ship worldwide to knife enthusiasts everywhere, excluding Asia and select remote regions. Our global reach ensures knife lovers around the world can access our premium products.

We provide two reliable shipping methods:

🚀 Standard Shipping: $12.95 via DHL or FedEx – 10-15 days after dispatch
🎁 Free Shipping: FREE on orders over $50 via EMS – 15-25 days after dispatch

Order processing takes 1-2 business days. Our team carefully inspects and packages each knife with the attention it deserves before dispatch.

Yes, once your order leaves our New York facility, you’ll receive tracking information to monitor your package’s journey to your doorstep.

We partner with premium carriers to provide the best value and reliability. DHL and FedEx offer faster delivery for those who need their knives promptly, while EMS provides cost-effective international shipping for budget-conscious enthusiasts.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Our partnership with major payment processors ensures your transactions are safe and secure.

No, we do not store sensitive payment information on our servers. All payment data is handled by our secure payment processors.

We stand behind every knife we deliver. If you’re not completely satisfied, you have 15 days from receipt to initiate a return. Your satisfaction is our priority from browsing to delivery.

Returned items must be in original condition, unused, and in their original packaging. We inspect all returns to ensure they meet our quality standards.

Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process promptly.

We take great care in packaging each knife securely for international transit. However, if your item arrives damaged, please contact us immediately at [email protected] and we’ll resolve the issue quickly.

Each knife type has specific care requirements. Generally, we recommend regular cleaning, proper storage, and occasional sharpening to maintain optimal performance. Specific care instructions are provided with each purchase.

While warranty terms vary by manufacturer, we ensure that all our knives meet high quality standards. Specific warranty information is available for each product in its description.

Yes, we carry a selection of Knife Scales & Parts for various knife models, allowing you to maintain and customize your cutting tools.

Our dedicated customer service team can be reached at [email protected]. We’re here to assist with any questions about our products, shipping, or your order.

We typically respond to all inquiries within 24 hours during business days. We’re committed to providing timely and helpful support to all our customers.

Knives Store is located at 1592 Godfrey Road, New York, US 10021. All orders are processed and shipped from our New York facility.