Our Commitment to Your Satisfaction

At Knives Store, we understand that precision, quality, and performance matter to our community of knife enthusiasts, professional chefs, and outdoor adventurers. Just as we’re committed to providing premium cutting tools, we stand behind our products with a straightforward and fair returns policy.

Return & Exchange Eligibility

Items Eligible for Return/Exchange:

  • Products in original, unused condition with all original packaging
  • Items with manufacturing defects or damage during shipping
  • Wrong items received
  • Returns must be initiated within 15 days of delivery

Non-Returnable Items:

Due to the specialized nature of our products and for safety reasons, the following items cannot be returned or exchanged:

  • WMK Exclusives (custom and limited edition knives)
  • Knife Scales & Parts (once installed or modified)
  • Used or sharpened knives
  • Products without original packaging
  • Items purchased as part of special promotions or clearance sales

Return Process – Step by Step

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order:

📧 Email: [email protected]

Please include your order number and reason for return in your message.

Step 2: Receive Return Authorization

Our team will review your request and provide:

  • Return Authorization Number
  • Shipping instructions and return address
  • Any additional instructions specific to your return

Step 3: Package Your Item

  • Include all original packaging, documentation, and accessories
  • Securely package the item to prevent damage during return shipping
  • Include the Return Authorization Number on the outside of the package

Step 4: Ship Your Return

Ship your return to our facility using a trackable shipping method. We recommend insuring your return package.

Return Request Template

Use this template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Knives Store Customer Service Team,


I would like to request a [return/exchange] for my recent purchase.


Order Information:

Order Number: [Your Order Number]

Product Name: [Product Name]

Date Received: [Date You Received the Item]

Reason for Return/Exchange:

[Please describe the issue – manufacturing defect, wrong item received, etc.]

Preferred Resolution:

[Refund / Exchange for (specific product)]

Please provide return instructions and authorization number.


Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Refund Information

Refund Processing Time:

  • Once we receive and inspect your return: 3-5 business days
  • Refund to appear in your account: 5-10 business days after processing

Refund Method:

  • Original payment method (Visa, MasterCard, JCB, PayPal)
  • Original shipping costs are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Exchange Process

For eligible exchanges:

  • Follow the same return process outlined above
  • Clearly state your preferred exchange item in your request
  • We’ll ship your exchange item once we receive and process your return
  • Standard shipping rates apply for exchange shipments

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We’ll arrange for a replacement at no additional cost
  • We cover return shipping for damaged or defective items

Need Assistance?

Our customer service team understands the specific needs of knife enthusiasts and is here to help:

📧 Email: [email protected]

📍 Address: 1592 Godfrey Road, New York, US 10021

⏰ Response Time: Typically within 24 hours during business days

Thank you for being part of the Knives Store community. We’re committed to ensuring your complete satisfaction with every purchase.