Shipping Policy

Our Commitment to Excellence

At Knives Store, we serve a dedicated community of knife enthusiasts, professional chefs, and outdoor adventurers who demand precision, quality, and reliability. Just as we’re committed to providing premium cutting tools, we ensure a seamless shipping experience and stand behind our products with a transparent returns policy.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

• Standard Shipping – $12.95
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Includes tracking and insurance
• Free Shipping – Orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking included

Eligibility Requirements

Items Eligible for Return/Exchange:

• Products in original, unused condition with all original packaging
• Items with manufacturing defects or shipping damage
• Incorrect items received
• Returns must be initiated within 15 days of delivery

Return Process – Step by Step

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order:

📧 Email: [email protected]

Please include your order number and reason for return.

Step 2: Receive Return Authorization

Our team will review your request and provide:

• Return Authorization Number
• Shipping instructions and return address
• Any additional instructions specific to your return

Step 3: Package Your Item

• Include all original packaging, documentation, and accessories
• Securely package the item to prevent damage during return shipping
• Write the Return Authorization Number on the outside of the package

Step 4: Ship Your Return

Ship your return to our facility using a trackable shipping method. We recommend insuring your return package.

Refund Information

Refund Processing Time:

• Once we receive and inspect your return: 3-5 business days
• Refund to appear in your account: 5-10 business days after processing

Refund Method:

• Original payment method (Visa, MasterCard, JCB, PayPal)
• Original shipping costs are non-refundable
• Return shipping costs are the customer’s responsibility unless the return is due to our error

Exchange Process

For eligible exchanges:

• Follow the same return process outlined above
• Clearly state your preferred exchange item in your request
• We’ll ship your exchange item once we receive and process your return
• Standard shipping rates apply for exchange shipments

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• We’ll arrange for a replacement at no additional cost
• We cover return shipping for damaged or defective items

Thank you for being part of the Knives Store community. We’re committed to ensuring your complete satisfaction with every purchase and providing the exceptional service that knife enthusiasts deserve.