Welcome to Knives Store. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from twosun-knivesus.com, you agree to be bound by these terms.

1. User Obligations and Responsibilities

As a valued member of our knife community, you agree to:

  • Provide accurate and complete information when creating an account or making a purchase
  • Use our products responsibly and in accordance with local laws and regulations
  • Maintain the security of your account credentials
  • Respect intellectual property rights and not reproduce or distribute our content without permission
  • Understand that certain products may be restricted in your jurisdiction

2. Products and Services Description

Knives Store specializes in premium cutting tools for enthusiasts and professionals:

  • Product Categories: Automatic, Fixed Blade, Folding, Kitchen Knives, Knife Scales & Parts, WMK Exclusives
  • Quality Commitment: Each product is selected for precision, reliability, and craftsmanship
  • WMK Exclusives: Custom and limited edition knives with unique specifications
  • Intended Use: Products are designed for culinary, outdoor, and collection purposes

Important Safety Notice: Our knives are precision tools that require proper handling and maintenance. Users are responsible for safe storage, handling, and compliance with local knife regulations.

3. Order and Payment Terms

Order Processing

  • Orders are processed within 1-2 business days after payment confirmation
  • You will receive shipping confirmation with tracking information
  • We reserve the right to cancel orders for suspected fraud or pricing errors

Payment Methods

  • Accepted payment methods: Visa, MasterCard, JCB, PayPal
  • All transactions are processed securely through encrypted channels
  • Prices are listed in USD and include applicable taxes where required

Shipping Information

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
  • Free Shipping: Orders over $50 via EMS (15-25 business days)
  • Shipping Restrictions: We ship worldwide except certain Asian countries and remote regions
  • Delivery times may vary due to customs processing and destination factors

4. Returns and Exchanges

Return Eligibility: Returns must be initiated within 15 days of delivery

Eligible for Return/Exchange:

  • Products in original, unused condition with all packaging
  • Items with manufacturing defects or shipping damage
  • Incorrect items received

Non-Returnable Items:

  • WMK Exclusives (custom and limited edition knives)
  • Knife Scales & Parts (once installed or modified)
  • Used or sharpened knives
  • Products without original packaging
  • Items from special promotions or clearance sales

Return Process:

  1. Contact customer service within 15 days of delivery
  2. Receive Return Authorization and instructions
  3. Package item securely with original packaging
  4. Ship using trackable method (customer responsibility)

Refunds:

  • Processed within 3-5 business days after inspection
  • Appear in your account within 5-10 business days
  • Original shipping costs non-refundable
  • Return shipping costs are customer’s responsibility unless our error

5. Intellectual Property

All content on twosun-knivesus.com, including:

  • Product designs, descriptions, and specifications
  • Website content, images, and logos
  • WMK Exclusive designs and branding
  • Technical documentation and product information

are protected by copyright, trademark, and other intellectual property laws. Unauthorized use is strictly prohibited.

6. Limitation of Liability

Knives Store’s liability is limited as follows:

  • We are not liable for indirect, incidental, or consequential damages
  • Total liability for any claim shall not exceed the purchase price of the product
  • We are not responsible for misuse, improper handling, or modification of products
  • Customers are responsible for complying with local laws regarding knife ownership and use
  • We are not liable for delays caused by customs, weather, or other external factors

7. Customer Service and Contact

Our dedicated team understands the specific needs of knife enthusiasts:

📧 Email: [email protected]

📍 Address: 1592 Godfrey Road, New York, US 10021

⏰ Response Time: Typically within 24 hours during business days

8. Governing Law and Dispute Resolution

  • These terms are governed by the laws of New York, USA
  • Disputes will be resolved through good faith negotiation
  • If resolution fails, disputes may be submitted to binding arbitration
  • Class action lawsuits are waived

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

10. Community Commitment

At Knives Store, we’re more than just a retailer – we’re a community of knife enthusiasts, professional chefs, and outdoor adventurers. We’re committed to your complete satisfaction and providing the exceptional service that our community deserves.

Thank you for being part of the Knives Store community.